The Importance of Proper Communication


We know better than most how client communication can fall by the wayside when all of your other tasks are stacking up. But, in order to be seen as a reliable, professional, consistent company, you must have your communication process down to a science.

In this course, we will walk you through the entire client communication process, from initial contact, to communication around the job, to post-job communication.

Each module includes a content video, examples of how our sample businesses applied the concepts, and an activity helping you apply the idea to your own business. We’ve included PDF, Google Doc, and Google Forms versions of each activity so that you can fill them out on a computer, from your phone, or print them out and fill them out by hand.





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Example Curriculum

  Introduction to Client Communication
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  Module 1
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  Module 2
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  Module 3
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  Module 4
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  Module 5
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  Sample Business Videos
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  Resource Page
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Meet the Author


Jessi Burg has spent her entire career in seasonal industries, so she brings a unique perspective to company organization. In 2017, she started Pears to Perennials, a landscaping maintenance company based in Denver. Over its five year history, Pears to Perennials has had near zero staff turnover and averages an 85% client retention rate. As she built her landscaping company, she discovered being a business owner amplified her voice - so she began advocating for the trades and seasonal businesses.

Jessi started teaching other companies her strategies after earning a reputation for meaningful staff engagement and a values-driven culture. As a small business owner, Jessi thrived on proving that you can make a profit while breaking down class barriers. Through Outgrow Your Garage, she is building on that advocacy work by teaching other trades companies how to grow while maintaining sustainability and equity.